Grievance Redressal
Our multi‑level grievance redressal mechanism ensures your concerns are heard and resolved fairly. Follow the stages below in sequence.
Important notice
Follow stages in order
Begin with Stage 1 and escalate only if unresolved within the stipulated timeframe.
Quick highlights
Stage 1
Customer Support
Stage 2
Compliance Officer
Stage 3
Founders Office
Resolution path
Support
First point of contact
Compliance
Escalate after Day 15
Founders
Escalate after Day 30
How It Works
4-Stage Escalation Process
Please follow the stages in order. Begin with Stage 1 and escalate only if unresolved within the stipulated timeframe. Each stage has a 15-day resolution window before you may proceed to the next.
Resolution pathway
Raise, escalate, and resolve — with clear timelines at every step.
Stage 1 — Customer Service
Connect with EZ Wealth Support
For any complaints or grievances about your experience with EZ Wealth, you can reach our customer service team through multiple channels — a comprehensive knowledge base & FAQs, email, in‑app chat, social media or by phone. It is our endeavour to assist you promptly and to your satisfaction.
Stage 2 — Compliance Officer
Escalation After 15 Days
If an issue is not resolved within 15 days of raising it, or if you are not satisfied with the response received from customer service, you may write to our Compliance Officer after completing the 15‑day period.
compliance@ezwealth.in
Address
Compliance Officer, EZ Wealth, 1206 Kailash Building, 26 KG Marg, Connaught Place, New Delhi – 110001
Please quote your ticket ID, full complaint details, resolution (if any) provided so far, and the date of submission for faster handling.
Stage 3 — Founders Office
Further Escalation
If you remain unsatisfied with the response received within the next 15 days from writing to the Compliance Officer, you may further escalate the issue to the Founders Office.
Please quote your ticket ID, complete details of the complaint, resolution provided so far and the date(s) of submission for faster review.
Stage 4 — SEBI SCORES
Approach SEBI
If you are still not satisfied with the resolution provided, you may lodge a complaint with SEBI through SCORES (SEBI Complaints Redress System).
Mandatory details for filing complaints on SCORES include your Name, PAN, Address, Mobile Number and Email ID. Please also provide your EZ Wealth ticket ID, full complaint, resolution provided and date of submission.
Escalation Flow
EZ Wealth is committed to fair and timely resolution of all grievances. For help, contact help@ezwealth.in
Need help with a complaint?
Our support team is ready to help. Start at Stage 1 or write to us directly.